Refund & Return Policy

Last updated: March 6, 2026

At Hair Vexa, we truly care about your experience with us. When you place an order, you’re trusting us to deliver products that meet your expectations. We always aim to provide quality items and a smooth shopping experience from start to finish.

However, we understand that sometimes things don’t go exactly as planned. Maybe the product wasn’t what you expected, or there was an issue with your order. If that happens, please know that we’re here to help and we’ll do our best to make things right.

Below you’ll find our return and refund guidelines.

Returns

We accept returns within 10 to 14 days from the date your order is delivered.

If you decide that you would like to return your item, we kindly ask that you ensure the following conditions are met:

The item must be unused, unworn, and in the same condition that you received it
It should be returned in its original packaging
Your return request must be made within 10–14 days of receiving the order

Once this time period has passed, we unfortunately may not be able to accept the return. This helps us maintain fairness and quality control for all customers.

If you’re unsure whether your item qualifies for a return, you’re always welcome to contact us before sending anything back.

Non-Returnable Items

Because many of our products are related to personal care and hair products, certain items cannot be returned once they have been opened, used, or tampered with.

This policy exists mainly for hygiene and safety reasons, ensuring that every customer receives products that are fresh, safe, and unused.

If you have questions about whether your product is eligible for return, please reach out to our support team and we’ll be happy to assist you.

Damaged, Defective, or Incorrect Items

While we carefully check every order before it is shipped, mistakes can occasionally happen during packaging or delivery.

If your item arrives:

Damaged
Defective
Incorrect (not the item you ordered)

Please contact us within 48 hours of receiving your package so we can quickly investigate and resolve the issue.

When contacting us, please include:

Your order number
A clear photo of the item
A short description of the problem

This information helps us review your request faster and provide the best possible solution.

Refunds

Once we receive your returned item, our team will carefully inspect it to make sure it meets the return requirements.

After the inspection is completed, we will notify you about the status of your refund.

If the return is approved:

Your refund will be sent back to your original payment method
Please allow 7–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Please note that original shipping costs are generally non-refundable, unless the return is due to a damaged item or an error on our side.

Return Shipping

In most cases, customers are responsible for the cost of return shipping.

However, if the return is due to:

A damaged item
A defective product
An incorrect order sent by us

we will work with you to resolve the situation as fairly as possible.

To avoid issues during the return process, we strongly recommend using a trackable shipping service. This allows both you and our team to track the package and confirm its safe arrival.

Please note that we cannot guarantee receipt of returned items that are sent without tracking.

How to Start a Return

If you would like to request a return, simply reach out to us and our team will guide you through the process step by step.

Please contact us with your order number and details about the item you would like to return.

Email:
hairvexa@gmail.com

We aim to respond as quickly as possible and help you resolve the issue smoothly.

Final Note

At Hair Vexa, your satisfaction genuinely matters to us. Every order means a lot to our small business, and we want you to feel comfortable shopping with us.

If you ever have questions about your order, our products, or this return policy, don’t hesitate to reach out. Our team is always here to assist you and make your experience with Hair Vexa a positive one.

Thank you for choosing Hair Vexa. 💫